1. Overview

This policy applies to purchases made on our website, crystalcrafthk.com.

2. Order Cancellation

To cancel an order, customers must notify us via our official Instagram account @crystal.craft.hk.overseas before the product is dispatched.

3. No Returns After Shipment

We do not accept returns or exchanges once a product has been shipped.

4. Refunds for Cancellations Before Shipment

Refunds for orders cancelled prior to shipment will be processed according to Stripe’s refund procedures.

5. Contact Information

For additional support, please contact us through our Instagram @crystal.craft.hk.overseas.

6. Language

This policy is presented in English to align with our primary customer base.

7. Packaging and Product Safety

At Crystal Craft HK, we prioritize the safety of your crystals during transit. We take great care in packaging each product, ensuring they are protected within the delivery box to arrive in perfect condition.

Thank you for choosing Crystal Craft HK for your crystal needs.